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We realize that a refund for bulk essiac tea might be needed in some instances. At bulk-essiac-tea.com, we strive to provide a quality product that arrives in outstanding condition.
The following refund and return policies apply:
1. If your product arrives damaged, we will issue a full refund for any item that arrives damaged due to handling by our staff or by the shipping carriers. To receive a refund for bulk essiac tea that arrived in damaged condition, please notify us within one week of receiving your order.
Click on the link to contact us and describe the problem so that we can approve the refund for your essiac tea.
2. If you change your mind about your Essiac purchase, you may return unopened packages within 30 days of purchase. We are unable to cancel orders that have been placed, but you are more than welcome to return the goods once they arrive. It can take up to 7 days for the refund to be received once it's marked "Delivered" back to us, and then from there it can take 5-7 business days to show up as a credit on your statement.
3. Issues with International orders. We are not responsible for any orders that don't arrive to you because they are seized by Customs or other government organizations. Before ordering, please confirm with your country's regulating bodies that they will allow Essiac tea info your country. We list the product as "herbal tea" on the customs form, but the brochure which will be exclosed explains that the product is Essiac tea. You may want to tell them that essiac contains the eight herbs: blessed thistle, burdock root, kelp, red clover sheep sorrel, slippery elm bark, turkish rhubarb root, and watercress. However, we do not write these ingredients out on the customs slip. Although we will never ship to a country that we know will refuse the essiac, we are not able to learn and keep up-to-date on the hundreds of countries that order from us. If your package is seized, you will not receive a refund, so purchase at your own discretion.
Customers are solely responsible for any fees or duties to receive our products into the destination country. The same terms and conditions that apply to our domestic orders apply to international returns.
We do offer a Money-Back Guarantee if you are able to follow the instructions on proper usage. The terms are listed here:
All refunds will be issued via the payment method used for the original purchase within 48 hours.
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